Refund & Cancellation Policy

1. Overview

At HNH Media, we are committed to delivering high-quality digital marketing services and ensuring client satisfaction. This Refund and Cancellation Policy outlines the conditions under which refunds may be issued and the procedures for cancelling our services.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• Service Not Delivered: If we fail to deliver the agreed-upon services within the specified timeline without prior communication, you may be eligible for a full or partial refund.
• Duplicate Payment: If you are charged more than once for the same service, the duplicate amount will be refunded in full.
• Service Not Started: If you request cancellation before any work has commenced on your project, you may be eligible for a full refund, minus any applicable processing fees.

3. Non-Refundable Items

The following are generally not eligible for refunds:

• Services that have been fully delivered in accordance with the service agreement
• Partially completed work where deliverables have already been provided (a pro-rated adjustment may be considered)
• Third-party costs such as advertising spend, domain registrations, or software subscriptions paid on your behalf
• Setup fees or consultation fees that have already been fulfilled
• Custom content, designs, or strategies that have been delivered and approved by the client

4. Refund Request Process

To request a refund, please follow these steps:

1. Contact us at [email protected] with the subject line "Refund Request."
2. Include your full name, the service or package you purchased, the date of purchase, and the reason for your refund request.
3. Our team will review your request and respond within 5 business days with a determination.
4. If approved, refunds will be processed within 7-14 business days using the original payment method.

5. Cancellation Policy

Monthly Services

Clients on monthly service plans may cancel at any time by providing at least 30 days written notice. Cancellation will take effect at the end of the current billing cycle. Services will continue until the end of the paid period.

Project-Based Services

For one-time or project-based services, cancellation requests must be submitted before the project has been completed. Fees for work already performed will be calculated on a pro-rated basis.

How to Cancel

To cancel your services, send a written notice to [email protected] or notify your dedicated account manager. Please include your name, the services you wish to cancel, and your preferred cancellation date.

6. Refund Timeline

Once a refund has been approved, please allow the following processing times:

• Credit/Debit Card: 7-14 business days
• Bank Transfer: 5-10 business days
• Other Methods: Processing times may vary depending on the payment provider

7. Disputes

If you are dissatisfied with a refund determination, you may request a review by contacting us in writing. We will conduct a thorough review of your case and provide a final response within 10 business days. We are committed to resolving all disputes fairly and promptly.

8. Changes to This Policy

HNH Media reserves the right to modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions about this policy, please contact us at [email protected] or visit our Contact page.